Frequently Asked Questions

1. Product Information:

  • Q: Are there any specific care instructions for the clothing items?

    • A: Yes, each product comes with special care instructions attached for your convenience.

  • Q: Can customers customize or request alterations for the clothing?

    • A: While customization is not available, customers can request alterations. Contact our support team for assistance.

  • Q: Do you have a dedicated section for new arrivals or trending products?

    • A: Absolutely! Check out our dedicated sections for New Arrivals and Best Sellers to stay on trend.

2. Order and Shipping:

  • Q: Are there any shipping restrictions or regions where you do not deliver?

    • A: No, there are no shipping restrictions. We deliver nationwide without any limitations.

  • Q: Can customers track their orders once they are shipped?

    • A: Yes, customers will receive a tracking number via email after the product is shipped for easy tracking.

  • Q: Is there an option for gift wrapping or personalized notes during checkout?

    • A: Certainly! You can choose gift wrapping and add personalized notes during the checkout process.

3. Returns and Exchanges:

  • Q: What is the return policy?

    • A: Customers have 7 days to initiate returns, provided the product is unworn and all tags are intact. Visit our returns section for a hassle-free process.

  • Q: Is there a return shipping fee?

    • A: No, there is no return shipping fee.

4. Customer Support:

  • Q: What are the operating hours for customer support?

    • A: Our customer support operates from 10:00 AM to 6:00 PM.

  • Q: How can customers contact customer support?

5. Payments and Security:

  • Q: Are there any additional fees associated with certain payment methods?

    • A: No, there are no additional fees associated with payment methods.

  • Q: How is the security of personal and payment information ensured during online transactions?

    • A: We prioritize the utmost care for the security of personal and payment information.

6. Promotions and Discounts:

  • Q: How can customers stay informed about promotions?

    • A: Subscribe to our newsletter to receive all promotional and discount offers.

  • Q: Are there special discounts for frequent shoppers?

    • A: Yes, we offer special discounts for frequent shoppers, which we regularly introduce.

7. Shipping Time:

  • Q: What is the expected shipping time for orders?

    • A: Once your order is placed, we take two days to prepare it for shipment. Afterward, you have two shipping options:

      • Express Shipping: Your order will be delivered within 3 to 5 days.

      • Standard Shipping: Expect delivery within approximately 7 to 10 days.

  • Q: Is there any expedited shipping option available?

    • A: Yes, our Express Shipping option ensures a quicker delivery within 3 to 5 days for those who wish to receive their orders sooner.

  • Q: Can I track my order during shipping?

    • A: Absolutely! Once your order is dispatched, you will receive a tracking number via email. Use this number to conveniently track the status of your shipment.

  • Q: Do you offer international shipping?

    • A: Currently, we provide shipping services within India. For international shipping inquiries, please contact our customer support team.